Availability and online reservations:

FAQs | We solve your main doubts:

•Who is authorized to drive the vehicle?
The only people authorized to drive the vehicle are those listed as the main driver or additional driver on the rental agreement.
• What documents are required to withdraw my reservation?
The valid driver's license or the international license if you do not belong to EU member countries Credit card. The bonus is your reservation. Photos or photocopies of driver's licenses will not be accepted.
• What is the minimum age required to drive a vehicle with PROAUTO & ISLA BLANCA?
Persons requesting authorization to drive the vehicle must be 21 years old and have 2 years of experience for groups: A, B, C, D, F... and 25 years and 3 years of experience for groups 2,3,4,5, M,N,P,H,I.
• Are there special conditions depending on the age of the driver?
Persons under 25 years of age may, as long as they have at least 2 years of driving license, request authorization to drive the vehicle by paying a supplement. For more information on the cost of this supplement, see the Rental Terms and Conditions.
• Can I return the vehicle to a different office than the one where it was collected?
With Proauto you can pick up your vehicle at any of our offices and return it to a different office, thanks to our “One – Way” service. Our One – Way service is available in all our offices on the island of Formentera.
• Can I travel outside FORMENTERA using the rental vehicle?
In no case can you travel to any of the other islands or peninsula with PROAUTO & ISLA BLANCA cars.
• Is it possible to confirm a specific make and model of vehicle?
At PROAUTO & ISLABLANCA we always try to offer you the vehicle you choose. If this is not possible, we will deliver a vehicle of the same category; and if for reasons of force majeure we do not have a vehicle of the selected category, we will deliver a vehicle of a higher category.
• What type of insurance is included in the rental price?
The rental rates include the coverage of the Compulsory Car Insurance and the Complementary Civil Responsibility for damages and losses against third parties derived from the use and circulation of the vehicle and VAT.
• What additional coverage and insurance can I take out to travel more safely?
The insurance included in the rental rate does not provide coverage for: • Damage to tires, rims, vehicle interiors, exterior rear-view mirrors, glass and underbody. • Tire blowouts due to negligence or poor driving. • Damage caused to the clutch. • The days the vehicle is stopped until it is repaired. • Crane expenses and fines. These exclusions may be fully or partially covered by express contracting, at the time of vehicle collection, through extra coverage.
• What type of insurance is included in the rental price in Formentera?
The loss, theft or damage caused to goods or objects transported in the vehicle are excluded from the basic insurance. The EXCESS and the exemption from the payment of the excess (SUPER CDW: Insurance that covers damage to the rented car) in case of accident, theft, loss or loss of some of its parts, is detailed below: A, X, €500. Eliminate the excess for €10/day. B,C €700. Eliminate the franchise for €12/day. D, E, F, G, G2, M, H, €700. Eliminate the excess for €14/day. J, K, L, K2. €800. Eliminate the excess for €15/day. 2,3,5,N,M, €1500. Eliminate the excess for €18-€25/day There will be the possibility of reducing the amount of these franchises to zero with the contracting of an extra special coverage. Those clients who do not wish to contract said insurance are obliged to leave a deposit for the value of said excess.
• Are the vehicles delivered with a full tank of fuel?
At the time of making the rental contract, the client will be told how much fuel and what class is in the vehicle. The customer agrees to return the vehicle as delivered. In case of bringing it with less quantity, the difference would be charged according to the table published in the rental counters. Clear prices in the fuel policy.
• How can I modify or cancel my reservations?
If you have made the reservation of your vehicle through our website, the reservation department will assist you. Info@proautorentacar.com
• How much does it cost to cancel my reservation if I have prepaid through the web? Will I get my money back?
You can cancel your reservation at any time without any cost as long as it is canceled at least 48 hours before the date of the reservation, if the cancellation is less than 48 hours. before the date of the reservation, no refunds will be accepted. Any questions contact us: info@proautorentacar.com
• Can I make the payment of the rental contract with a debit card?
Yes, but in that case it is mandatory to leave a deposit that will depend on the contracted coverage. If you do not have excess exemption coverage, you must pay a deposit equal to or greater than the amount of the excess.
• Is the vehicle picked up directly at the port terminal or do I have to go to another place?
They must go to the offices of the central reservation company, which are located in the port of La Savina. Location Google Maps central reservation office Proauto: https://www.google.es/maps/place/Proauto+Rent+a+Car/@38.735075,1.4088034,15.91z/data=!4m12!1m6!3m5!1s0x0:0x5922fee3a4afeea8!2sProauto+Rent+a+Car!8m2!3d38.732866!4d1.4142857!3m4!1s0x0:0x5922fee3a4afeea8!8m2!3d38.732866!4d1.4142857
• Who will install the accessories I reserve as extras?
Once the accessories have been collected at our office, it is the customer who is responsible for correctly installing the accessories in the vehicle. In the event of an incorrect installation, Autollorm workshops, hereinafter Proauto Isla Blanca, is not responsible for the damage caused.
• What should I do if I want to extend the duration of my contract?
If you have not picked up the car yet, you can modify your reservation at any time by calling the reservation center or apply it from the mail info@proautorentacar.com If you have already picked up the car and want to extend the duration of your contract, you must go with your rental vehicle to the nearest Proauto & Isla Blanca office. Contract extensions cannot be made by phone. Check the section on our offices to find out which office is closest to your location.
• Is there any type of refund if I deliver my vehicle before the end date of my contract?
If you return your vehicle before the end date that appears in your rental contract, the money will be refunded for the days not used, adjusted to the days of rental use.
• How can I request an invoice for my rental?
You can request the invoice corresponding to your rental contract by sending an email to info@proautorentacar.com. In that same email you must indicate the contract number. Our administration colleagues will send you the detail of your invoice via E-mail.
  • Flexible cancellation COVID-19 up to 24 hours of arrival.
  • Normal cancellation up to 48 hours before arrival.
  • Company endorsed by the General Directorate of Consumption.
  • Business group for car rental with and without driver in the Balearic Islands.